Delivery Information

Last Updated: March 2026

Thank you for shopping at ShenmuStyle. We aim to deliver your carefully curated fashion pieces to your doorstep in perfect condition. Please read the following information regarding our shipping methods, costs, and delivery times.

For any questions, please contact us at: info@shenmustyle.com

1. Order Processing Time

At ShenmuStyle, we believe that great fashion is worth the wait. We take great care in preparing your items to ensure they meet our high-quality standards.

Processing Time: All orders are processed within [1-3] business days (excluding weekends and public holidays).
Pre-Order Items: If your order includes a pre-order item, your entire order will be shipped once the pre-order item becomes available. You will be notified of the estimated shipping date at checkout.
Order Confirmation: You will receive an email confirmation immediately after placing your order. Once your order has been shipped, you will receive a second email with tracking information.

Please note: During sale periods or promotional launches, processing times may be extended by a few days. We appreciate your patience.

2. Shipping Rates & Delivery Times

We offer a range of shipping options to suit your needs. All shipping costs are calculated in [Your Currency] and will be displayed clearly at the checkout before you complete your purchase.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[5-8] Business Days	USD100 / Free on orders over USD200
Express Shipping	[2-3] Business Days	USD200
Next Day Delivery	[1-2] Business Days	USD500

Note: Delivery times are estimates provided by our carrier partners and commence from the date of dispatch, not the date of order. They are not guaranteed and may be subject to delays due to customs clearance or unforeseen circumstances (e.g., weather, peak seasons).

3. International Shipping & Customs

Yes, we ship worldwide!

Delivery Destinations: We ship to most countries worldwide. If your country is not listed at checkout, please contact us, and we will do our best to accommodate you.
Customs, Duties, and Taxes:
- Please Note: ShenmuStyle is not responsible for any customs duties, import taxes, or brokerage fees that may be applied to your order by the destination country.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Customs policies vary widely from country to country. We recommend that you contact your local customs office for more information regarding potential charges.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

You can also track your order status by logging into your account on our website and viewing your order history.

If you have not received your tracking information within [5] business days of placing your order, please check your spam folder or contact us at [Your Customer Service Email Address].

5. Shipping Address

Please ensure that your shipping address is entirely correct and complete (including postal code, apartment/suite number, etc.) before finalizing your purchase.

Incorrect Address: ShenmuStyle cannot be held responsible for packages delivered to an incorrectly provided address. If you realize you have made a mistake, please contact us immediately. We will do our best to update the address with the carrier, but we cannot guarantee changes once the order has been processed.

6. Lost or Damaged Packages

6.1 Damaged in Transit
ShenmuStyle takes great care in packaging our luxurious items to ensure they reach you safely. However, if your order arrives damaged, please refuse the package from the carrier if possible, or take photos of the damage immediately.

You must report any damage to us within [48 hours] of delivery. Please contact us at info@shenmustyle.com with:

Your order number.
Photos of the damaged product(s) and the outer packaging.
A description of the damage.

We will work with you to resolve the issue as quickly as possible.

6.2 Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with your neighbors or around your property.

If the package is confirmed lost by the carrier, please contact us. We will file an investigation with the shipping carrier. Please note that insurance claims can take up to [15-30] days to process.

7. Returns Due to Failed Delivery

If a package is returned to us because it was unclaimed, refused, or the address was incorrect, we will contact you to arrange reshipment. Please note that the customer is responsible for the shipping cost for reshipment.

8. Contact Us

If you have any further questions about our delivery process, please do not hesitate to reach out:

Email: info@shenmustyle.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Your Time Zone)